Online Self-Paced & Blended Learning Courses  
 

Click here for details about available CEU's  for online courses.

Click here for a complete listing of self-paced, online learning programs.

Click here for a demo of an online, self-paced course.

Click on these links to learn about packaged blended-learning curriculums:

Customer Service Curriculum          The Sales Curriculum           Leadership Curriculum

Here is an example of course content:

"Understanding Behavioral Styles" & "Reinforcing Behavioral Styles" Series

Versions available for: Managers - Customer Service -  Sales - Teams

Course Objectives
Understanding behavioral styles can help you to improve all communications and to interact more effectively with other people.

People are different! This course will help you gain personal insight into your behavioral style. You'll also benefit from an increased awareness, understanding and appreciation for other behavioral styles. Equally important you can learn how slight adjustments you make in your interactions will enhance your effectiveness.

Your ability to "treat others the way they would like to be treated" can make the difference for you. This is the case in working with others in sales, service and management situations. This of course, can also help your relationships outside of work.

Course Overview
The eleven-module course is designed to be taken at your own pace and can be completed in approximately two hours. The references to Behavioral Styles are based on the Personal Profile System, copyright 1994, Inscape Publishing, Inc., Minneapolis, MN.

The self-paced course is developed and designed by award winning CRKInteractive, Inc. and is highly interactive, engaging, entertaining and educational. The lessons include the use of interactive graphics, audio, text, animation, exercises, quizzes and practical application of the knowledge gained.

"Understanding Behavioral Styles" Module Content

Introduction - This lesson introduces the concepts necessary for understanding behavior styles. An engaging animation gives a brief overview, including topics such as the differences between people, or adapting behaviors for more effective interaction.

Different Behavioral Styles - This lesson expands on the idea of different behavioral styles by providing two interactive exercises. The first exercise introduces users to eight very different people, who will explain how they prefer to be treated by other people. The second exercise asks users to apply their understanding of behavior styles to people they are actually in contact with each day.

DiSC® Classic  - Users are introduced to the DiSC® Classic, a self-scoring, self-interpreting learning instrument designed to help users understand themselves more clearly. It determines personal behavioral style, and identifies the situations preferred most and least in the user's work environment.

The Four Behavioral Styles - As introduced in earlier lessons, there are four distinct behavioral styles. This lesson gives users a more detailed look at these styles. Users will learn that to be most effective when interacting with others, they need to be aware of behavior styles and learn to adapt to other people.

Recognizing Behavioral Styles - This lesson introduces users to the idea of recognizing and improving their own performance by utilizing their newfound knowledge of behavior styles. Users participate in interactive drag-and-drop exercises to test themselves.

Behavioral Styles and Listening - Employing audio clips of different people on the telephone, this lesson teaches users how to apply their understanding of different behavioral styles by utilizing listening skills.

Improve Your Performance - This lesson gives users tips and advice on how to most positively interact with the four behavioral styles. Positive interaction leads to improved performance, and users are given the chance to test themselves on their knowledge.

Reading and Reacting to People - Using their own customers and co-workers as examples, users are provided an opportunity to apply what they've learned so far in the course. The exercise gives the user a chance to plan more effective interactions with others, resulting in a printable tool they can keep for future reference.

Determining Behavioral Style - This lesson provides users an opportunity to practice determining the Classical Pattern of others. After reading a descriptive paragraph about a certain person, users are asked to determine that person's two highest DiSC points as well as his/her Classical Pattern.

Practical Application - Through an interactive exercise, users are asked to apply their knowledge in a practical setting. By listening to a person speak and noting the words he/she chooses to convey his/her message, users select that person's behavioral style. Then, users can determine how they would best interact with that person for maximum effectiveness.

Knowledge Assessment - The Knowledge Assessment tests users on all the information they've learned in the course. It is a scored exercise.

"Understanding Behavioral Styles" - $61.95 per access code.
 Includes access code to the DiSC® Classic Online Version for use in Lesson 3.

Recognizing Behavioral Styles         Improve Your Performance     Reading and Reacting to People
Determining Behavioral Style           Practical Application

"Reinforcing Your Understanding of Behavioral Styles" - $20 per access code